Bank of Maldives (BML) has appointed Ms. Laura Jamieson as the bank’s new Director of Operations.

The bank said that Laura brings over 30 years of experience in retail financial services and is an industry specialist in customer experience, operations and business transformation. According to BML, Laura has held senior management positions in financial services including the Head of Customer Experience Improvement and Head of Operational Excellence for Barclays Bank’s retail and business division in UK.

She was also the Director of Business Operations at Ivobank Ltd, and Head of Operations and Continuous Improvement at Santander, UK. Laura was most recently a Transformation Programme Director for Anglian Water where she led a large scale operational and IT transformation programme.

“Laura’s expertise will help us transform and strengthen our operational processes to ensure we meet and improve on the service standards that are expected by our customers. I wish Laura every success as she joins the team.” BML CEO and Managing Director Tim Sawyer said.

Bank of Maldives is the largest bank and one of the largest employers in the Maldives and takes great pride in implementing forward-looking human resources policies to ensure the highest professional standards of employee recruitment, development and reward.

The Bank holds regular events to honor its top performing staff and to recognize their loyal service.